When I hear a leader say they need to do something for their metrics, it raises red flags. Metrics can indicate that action needs to be taken, but the right actions depend on the situation. Sometimes, doing the right thing means your metrics will be off.
It is also the manager’s responsibility to bear many burdens, including metrics being off if it is the right thing to do. They need to own it, understand it, and be willing to communicate it to their leadership.
As a leader, you will not be comfortable all the time—and you have to be okay with that.